The Use layer led the week with 20 of 55 filings, from NatWest Group, Knowtex, EliseAI, UWM and 16 more.
AssemblyAI Universal-3.6 Pro lands on both Python Agents 1.8.3 and JS Agents 1.9.1 the same day; one hear card covers the pair.
@livekit/agents 1.9.1 and livekit-agents 1.8.3 both register assemblyai/universal-3-6-pro on inference STT; JS adds agent context carryover, and Python surfaces language_confidence on AssemblyAI transcripts.
@livekit/agents 1.9.1 + livekit-agents 1.8.3
Silent model drift ends; builders get transcribe 2.0 unless they pin 1.0.
pipecat-ai 1.12.0 sends XAISTTService.model to xAI and defaults to grok-voice-transcribe-2.0; NVIDIA STT settings updates now reapply on the live stream.
pipecat-ai 1.12.0
Africa-first STT/TTS pair for Swahili (100M+ speakers) from an NSF SBIR Phase II–backed lab — next languages Yoruba, Igbo, Nigerian Pidgin and Somali, with a public demo on 29 Sep rather than GA API docs at capture.
Also Speak
NKENNEAi, the AI arm of African language platform NKENNE, announced its first speech models — Swahili STT and TTS — joining its translation APIs, with a public live demo set for 29 September 2026.
Swahili STT and TTS
Stops IVR-style digit capture from forcing a reconnect mid-call on Flux — limited to the listed flux-general languages, so multilingual agents outside that set still need another path.
Deepgram added a mid-stream Configure.numerals flag on Flux STT so agents can switch digit versus word transcription for PINs, phone numbers, or order IDs without opening a new connection.
Flux STT mid-stream numerals
Open streaming diarization that pairs with any ASR — a building block for multi-party agents, with VoiceArena's initial DER lead still subject to the bench's Version 1 completion note.
NVIDIA released open-weight Nemotron 3 Diarization (~100M params), ranking #1 on VoiceArena's initial Diarization-Bench at 14.72% DER with up to eight speakers in streaming or offline mode.
Nemotron 3 Diarization
When several people talk at once, a transcript can get messy fast. Our new Nemotron 3 Diarization model tracks who spoke when, even when voices overlap. It handles up to eight speakers, has 100M parameters, and is now available on @huggingface 🤗
https://x.com/NVIDIAAI/status/2102775666366435450
Chinese open-platform ASR ship beside Alibaba Qwen-Audio 3.1 — vendor-claimed dialect and noisy-scene gains, with only a ~10% cost bump over Spark-ASR-1.0.
iFLYTEK released Spark-ASR-2.0, a non-autoregressive plus LLM-enhanced autoregressive ASR stack, with API access on the iFLYTEK Open Platform and Input Method rollout from 24 Sep 2026.
Spark-ASR-2.0
Gives builders a clinical-vocab STT SKU on the existing Scribe API without a separate realtime path — ambient charting and intake remain batch, with HIPAA controls gated to Enterprise BAA customers.
ElevenLabs released Scribe v2 Medical, a batch STT fine-tune of Scribe v2 for clinical audio, claiming a 35% lower word error rate on clinical speech while matching base Scribe v2 on everyday Common Voice samples.
Scribe v2 Medical
We're releasing Scribe v2 Medical, our Speech to Text model fine-tuned for clinical audio. Scribe v2 Medical reduces word error rate (WER) on clinical audio by 35% compared to our base Scribe v2 model, improving recognition of medication names, anatomy, and pathology.
https://x.com/ElevenLabs/status/2102762665995325741
A 30 s rolling KV window with exact RoPE re-basing keeps memory and latency flat for always-on agents — vendor AISHELL-1 CER 1.75 at 480 ms delay versus 16.80 for Voxtral-Mini-4B-Realtime on the same card, while English LibriSpeech still trails Voxtral.
Edge0 released Audio8 ASR Infinite, a native streaming Chinese and English ASR model with a rolling KV cache for unbounded 24/7 transcription and selectable 80/120/160 ms audio clocks.
Audio8 ASR Infinite
Today we're open-sourcing Audio8 ASR Infinite: Ultra-low latency, unlimited audio, 24/7 transcription, no drift.
https://x.com/SamuelZengML/status/2102726739449332221
Puts the same-day Nemotron 3 Diarization drop on Apple on-device APIs with a pre-ASR diarization path — useful for multi-party mobile agents without a separate clustering stack.
Also Orchestrate
Argmax released Pro SDK 3 with Day 0 on-device support for NVIDIA Nemotron 3 Diarization (up to eight speakers) and multilingual Qwen3-ASR across 30 languages, plus a Pre-diarized Transcription API.
Argmax Pro SDK 3 · vendor NVIDIA
Introducing @NVIDIAAI Nemotron 3 Diarization on Argmax SDK! > Day 0 support > Real-time diarization with 8 speakers > Frontier accuracy Details in comments.
https://x.com/argmax/status/2102778012622311704
Completes the Qwen-Audio-3.1 stack in the corpus after the 20 Sep Realtime Plus filing — dated ASR GA plus the advertised ASR price floor matter for China-region voice pipelines.
Alibaba’s Qwen team published the Qwen-Audio-3.1 ASR line (including ASR-Flash and ASR-Next) on Model Studio and announced series price cuts of up to about 95% on ASR.
Qwen-Audio-3.1-ASR (ASR-Flash / ASR-Next)
Gives CPaaS transcription multi-provider resiliency without custom routing — note the 22 Oct go-live is three weeks after the 22 Sep announce date.
Also Connect
Twilio announced that from 22 October 2026 Real-Time Transcriptions will fail over to a second speech provider at session start when the primary cannot connect, and will add an Auto transcriptionEngine that picks provider per session.
Real-Time Transcriptions failover and Auto
Gemini 3.8 TTS + expressive mode ship on both Python 1.8.3 and JS 1.9.1 the same day.
@livekit/agents 1.9.1 adds gemini-3.8-flash-tts and gemini-3.8-flash-lite-tts with expressive mode and multi-speaker configs; livekit-agents 1.8.3 wires Gemini 3.8 TTS models into expressive mode on the Python path.
@livekit/agents 1.9.1 + livekit-agents 1.8.3
Pairs Soniox STT already on Telnyx with Soniox TTS on the same CPaaS path — a same-vendor listen/speak stack rather than a fourth synthesis vendor bolted onto Call Control.
Also Connect
Telnyx Voice AI now offers Soniox streaming TTS as a catalog provider, with about 200 voices that each speak 60 languages and telephony-native 8 kHz PCM output.
Soniox TTS on Telnyx Voice AI · vendor Soniox
Drug names and brands get consistent pronunciation without per-provider SSML forks.
pipecat-ai 1.12.0 adds TTSService.pronunciation_transform_ipa() so one word-to-IPA map works across Cartesia, ElevenLabs, Inworld, and Deepgram Aura-2 formatters.
pipecat-ai 1.12.0
Public Indian-language TTS at ₹12/10k chars and sub-100 ms TTFA against Sarvam Bulbul and global multilingual TTS — STT remains invite-only the same day.
Navana.ai opened public access to Bodhi TTS on its developer platform: more than 50 Indian voices across ten languages at ₹12 per 10,000 characters, with zero-shot cloning and on-prem inference aimed at BFSI call volumes.
Bodhi TTS
Puts promptable TTS and 30-second cloning inside the Gemini API the same week as Gemini 3.8 Live — a direct rival stack for ElevenLabs-style voice design, with vendor-claimed Hume #1 scores still subject to Google's own benches.
Google released Gemini 3.8 Flash TTS and Flash-Lite TTS in the Gemini API and AI Studio: promptable voice design across 100+ languages, 30-second replication with consent checks, line-by-line direction, and SynthID watermarking.
Gemini 3.8 Flash TTS / Flash-Lite TTS
Can you hear that? Our Gemini Audio family is getting louder 🔊 We're introducing two of our most expressive audio generation models yet from @GoogleDeepMind: Gemini 3.8 Flash TTS and Gemini 3.8 Flash-Lite TTS.
https://x.com/Google/status/2102781485824590115
Create and deploy custom audio with our new text-to-speech models: 🔵 Gemini 3.8 Flash TTS: Design unique voices with distinct accents and characteristics. 🔵 Gemini 3.8 Flash-Lite TTS: Built for efficiency and scale, choose from your created styles or our expansive library.
https://x.com/GoogleDeepMind/status/2102781530867126505
Vendor claim under 50 ms TTFA on the shared `gradium-tts-beta` opt-in path — still unverified here against Coval/Speko numbers, and the July beta brief never advertised that latency.
Gradium opened a TTS beta selectable as `gradium-tts-beta` in Studio and the API, stating vendor-measured time to first audio below 50 ms while keeping the same quality bar as its production path.
Gradium TTS beta (sub-50 ms TTFA)
Gradium TTS beta model is out now to define what fast means. Less than 50ms TTFA, same quality. Most models are >100ms TTFA. Try it now: https://t.co/OoQhTtIF0P https://t.co/rXyjKjS4oN
https://x.com/GradiumAI/status/2102438831668551687
check out the benchmarks at @covaldev and @speko_ai
https://x.com/GradiumAI/status/2102439595522572524
Puts embodied S2S video beside the 15 Sep Gemini 3.8 Live API drop — the hyperscaler answer to Meta Muse Realtime Avatar, with enterprise allowlisting and SynthID required before custom faces ship.
Also Think
Google made Gemini 3.8 Live with Live Avatar generally available in Gemini Enterprise: near-real-time lip-synced video avatars on the native speech-to-speech Live stack, with async tool calling and mid-conversation switching across 97 languages.
Gemini 3.8 Live with Live Avatar
Power your agents: Gemini 3.8 Live with Live Avatar is now generally available in Gemini Enterprise. Key capabilities include: video avatars, fluid dialogue, tool calling, and more. Start building today ↓ https://t.co/MD9Smf29Hq
https://x.com/GoogleCloudTech/status/2103157502988746877
RT @GoogleCloudTech: Power your agents: Gemini 3.8 Live with Live Avatar is now generally available in Gemini Enterprise. Key capabilities…
https://x.com/GoogleDeepMind/status/2103176711479402748
Extends the prior Muse outbound-calling filing (17 Sep) from telephony into embodied S2S video — same speech-token stream drives voice and lip/body motion, with sub-second serving numbers Meta published for GB200.
Meta Research published Muse Realtime Avatar, an audio-driven Diffusion Transformer that turns Muse Realtime Voice speech tokens into synchronised portrait video for live Muse conversations.
Muse Realtime Avatar
This is the flagship the 2 October Lite post calls “last week,” and the controllability baseline Lite says it keeps.
CWM-1 is a causal few-step video diffusion transformer that generates a character’s face, body, hands, and scene live during a conversation, with an emotion engine, free in the web app and on the API for Enterprise and Ultra.
CWM-1
Introducing Character World Model-1 the most controllable interactive avatar model in the world Features and how we built it 👇️
https://x.com/LemonSliceAI/status/2102821939441975456
Azure brings DuplexModel to builders already on GPT-Live.
livekit-agents 1.8.3 adds GPTLiveModel.with_azure for Azure OpenAI duplex sessions.
livekit-agents 1.8.3
First open full-duplex S2S drop that keeps conversation flowing while tools execute — tool routing leads the cited FDB 3.0 numbers, but argument grounding and end-to-end Pass@1 still trail closed realtime stacks.
NVIDIA published the NemotronLabs VoiceChat paper and open 11B full-duplex speech-to-speech weights with a parallel tool-calling channel, barge-in, and ~450 ms turn-taking on Full-Duplex-Bench.
NemotronLabs VoiceChat 11B
Shows RL can lift a speech-native math path from 27.3% to 77.1% GSM8K without a text cascade — still a specialist (TriviaQA speech fell), and the headline numbers use synthesised questions rather than live telephony audio.
Kyutai released two GLM-4-Voice checkpoints that take spoken math problems and answer in speech without a transcription cascade or a separate text LLM at inference time.
Voice of Reason (GLM-4-Voice of Reason / STITCH)
We're releasing Voice of Reason, a speech-native model that does math out loud. Give it a spoken problem without transcription nor text LLM in the loop, and it reasons and answers in speech. GSM8K goes from 27.3% for GLM-4-Voice to 77.1%. Link in 🧵 https://t.co/kwLdTug8jW
https://x.com/kyutai_labs/status/2102080831242060123
Python tool-result hardening and JS warm-transfer/telemetry land the same day; one orchestrate card covers both package trains.
@livekit/agents 1.9.1 adds TwilioConnectorWarmTransferTask and deeper turn telemetry; livekit-agents 1.8.3 adds reply_required tool results and verify_spelling on GetEmailTask.
@livekit/agents 1.9.1 + livekit-agents 1.8.3
Fast typed judgments replace many bespoke LLM-prompt gates in evals, voicemail, and UI workers.
pipecat-ai 1.12.0 adds Classifiers (JevClassifier, LLMClassifier), classifier-backed EvalJudge and VoicemailDetector, empty_user_turn recovery, and frame-level interruptible.
pipecat-ai 1.12.0
Moves OASYS from cloud-only agentic CX into OEM edge SKUs — but go-live is still late 2026, so this is a dated architecture launch with CES 2027 demos rather than a fleet-wide ship today.
Also Connect
SoundHound released OASYS Edge, an embedded OASYS architecture that runs LLM-powered voice agents on vehicle and smart-device hardware with local processing when the network is unavailable.
OASYS Edge
NEWS: SoundHound AI Introduces OASYS Edge, Bringing Fully Embedded Agentic Voice AI to Vehicles and Smart Devices https://t.co/ixzHe5GvW1 https://t.co/9J6iOdgQlV
https://x.com/SoundHound/status/2103110453983662374
Moves Microsoft from MAI speech SKUs into a governed agent runtime with Teams Phone and Twilio paths — public preview, not partner-only MAI Realtime.
Also Connect
Microsoft opened public preview of voice agents as a native agent type in Foundry Agent Service, with the same API and SDK as other Foundry agents and deployment to web, Teams, Teams Phone, and Twilio telephony.
Foundry Agent Service voice agents
The 2026 press-wire primary that earlier sweeps lacked when the deal was X-only — an infra acquihire under the agent runtime, not an Agents SDK feature.
LiveKit announced it acquired Loophole Labs and its eight-person engineering team, planning to put Loophole's virtualization technology into production to target agent startup times under three seconds.
Loophole Labs acquisition
Public-clip WER and conversational WER pick different leaders — AssemblyAI Universal 3.5 Pro at 1.93% on Pipecat versus Reson8 at 2.93% on Ocular Hi-Fi — so agent builders choosing STT from a single public board risk the wrong model for real two-party speech.
Also Hear
Cekura published Converse-STT with Ocular AI, scoring 15 speech-to-text models on word error rate, time to first text, and final-text delay across 1,000 Pipecat clips and Ocular's two-person conversational recordings.
Converse-STT · vendor Ocular
I'm excited to announce that we've launched @cekuraAi's speech-to-text benchmarks: Converse STT, comparing 15 models on transcription accuracy and speed.
https://x.com/tarush_agarwal_/status/2102411594005434521
On-device ASR/TTS at vendor-claimed 115 ms / 147 ms with a five-language GA SDK against cloud-only realtime stacks — still commercial-licence gated, and Cortex-M RTOS targets are promised only before year end.
Also HearSpeak
Applied Brain Research made the ABR SDK generally available as a single Python-over-C API for streaming speech recognition and synthesis that runs entirely on edge hardware, with no network hop at inference time.
ABR SDK (Niagara ASR + Nith TTS)
MoQ calls survive relay blips instead of ending the session on the first drop.
pipecat-ai 1.12.0 adds MOQ client-mode redial with backoff, relay_url dialing, transcript seq/epoch dedupe, and ErrorFrame categories on MOQ failures.
pipecat-ai 1.12.0
Contact-centre handoff stays a standard phone transfer into Genesys Cloud and Amazon Connect, with Salesforce, Zendesk and ServiceNow case write-back on 25 September — telephony plumbing for agents already on Delight, not a new speech model.
Also Use
Delight.ai opened Universal Telephony so its voice agents answer and place calls on a business's own numbers via Twilio, Telnyx and local carriers, then hand off by phone number into contact-centre queues with CRM case sync.
Universal Telephony
India-focused CPaaS voice SKU beside Helo Convo — advertorial wire on 24 Sep after a GFF booth (8–11 Sep), with no named bank or NBFC go-live in the release.
Also Use
Helo.ai (VivaConnect) opened Helo Voice, a CPaaS voice-agent platform for inbound support and outbound campaigns in Hindi, English and regional languages, with CRM/API task completion, live human handoff, and SIP/WebRTC/PSTN telephony.
Helo Voice
Adds a CCaaS-native voice-agent SKU billed in AI-minutes from $500/mo — useful against bolt-on bot stacks, with the ±600 ms latency claim still vendor-only.
Voiso made AI Voice Agents available to all customers as first-class agents that answer, qualify, hand off and log phone calls inside the same routing, CDR and reporting stack as human teams.
AI Voice Agents
Enterprise path for LiveKit-hosted voice agents to reach internal CRMs and data stores without exposing them — $50/link, US East and EU Central today. Complements the 1 Sep Connectors filing (telephony ingress), not a replacement.
LiveKit Cloud now opens a managed encrypted tunnel so hosted agents can reach private AWS or Azure resources without public IPs or a VPN.
Private Links
Enterprise agents need secure access to internal systems. Private links on LiveKit Cloud open a fully-manage, encrypted tunnel straight into your VPC without needing public IPs, inbound firewall rules, or VPN. Live today in the US and EU. Learn more > https://t.co/j9LAE0I1ii https://t.co/jntnZQYUP3
https://x.com/livekit/status/2102522033808498822
UK retail-bank voice-native finance trial on proprietary SLMs — RBS-first before group rollout — separate from the text Fraud Triage Agent already live in Cora.
Also Think
NatWest Group will trial a generative audio-visual Spending Insights tool — first under Royal Bank of Scotland — so customers can discuss spending and budgeting by voice or text with interruptions and topic changes, powered by the bank's proprietary small language model.
Spending Insights
Second Tarush-listed ambient vendor on the VA enterprise vehicle the same week as Abridge — competitive federal ambient market, not a single-vendor lock.
Also Hear
Knowtex said it was named a prime awardee on the VA’s nine-figure ambient scribe enterprise contract, putting its ambient clinical documentation platform on the same federal ordering path as peer awardees.
Ambient scribe × VA enterprise contract
Healthcare vertical putting GPT-Live-1 into production booking and billing calls — complements the 10 Sep API filing rather than replacing it.
Also Think
EliseAI, an early OpenAI design partner for GPT-Live-1, said it is putting the full-duplex model into healthcare voice workflows for appointment booking, billing questions and EHR-connected tasks.
GPT-Live-1 healthcare voice · vendor OpenAI
Wholesale brokers get spoken access to live pipeline facts — including three-day lock expiries — from a phone app on 24 September, an operator end-use rather than a vendor platform launch.
United Wholesale Mortgage replaced its InTouch broker app with ChatUWM, adding a spoken assistant that answers pipeline, lock-expiry, loan-status and guideline questions without typing.
ChatUWM AI Voice Assistant
Africa-local PSTN voice agent for SMEs and corporates — same connect+use pattern as Access4 AIX and My Friend, priced and languaged for Nigeria rather than a US CCaaS add-on.
Also Connect
PayWithPlay launched CallGPT, an AI voice agent that answers existing enterprise phone lines in Nigeria for routine enquiries, bookings, and structured call logging without an app download.
CallGPT
BPO ships agent-in-the-loop voice translation for Spain's Ley SAC deadline rather than a full autonomous voice agent — 60+ languages and no-audio-retention claims are vendor-stated.
Also Connect
Konecta launched V2V, a realtime voice-to-voice translation layer so contact-centre agents keep control of the call while customers hear more than 60 languages, aimed at Spain's Ley SAC co-official language rules.
V2V (Voice to Voice)
Pixel-side agent calling lands a week after Muse and Instinct Concierge opened consumer outbound dialling (2026-09-17-meta-muse-outbound-calls, 2026-09-16-instinct-concierge-calling), but only for US Pixel 11 subscribers in Phone beta — and the call uses the user's own number rather than a platform trunk.
Also ConnectThink
US Pixel 11 owners on a paid Gemini plan and the Phone by Google public beta can ask Gemini to dial businesses, navigate menus, wait on hold, and complete errands such as bookings and stock checks while they watch a live transcript.
Gemini Call for Me
Adds a vertical hotel voice-reservation SKU with named PMS integrations and PCI voice payments — file as platform go-live, not funding-only, because Daisy is already taking live booking calls.
Also Connect
Dextr AI publicly launched its hospitality agent platform, led by Daisy for phone reservations and modifications in 90+ languages, alongside a $6.7 million Elevation Capital–led seed.
Daisy (Voice AI & Reservation Agent)
Puts a CCaaS voice-agent stack onshore in ap-south-1 after Deepgram's 15 Sep India endpoint — residency plus local speech for BFSI/CX buyers who would not send calls offshore.
Also Connect
NiCE made Cognigy generally available in India on a dedicated Mumbai environment (Hyderabad DR), with local STT/TTS tuned for major Indian languages, dialects and code-mixed speech across voice, text and WhatsApp.
NiCE Cognigy India (IN1)
Moves ChatGPT Voice from talk-only into tool-using agent work on the phone — the same day plugins land in Voice — without a new speech model SKU beyond GPT-6 routing already in Work.
Also Think
OpenAI rolled out ChatGPT Voice with plugins (email, calendar, Slack and other connected apps), GPT-6 Astra/Sol/Luna routing, and Voice inside ChatGPT Work on web and mobile for spoken document and browser tasks.
ChatGPT Voice
We heard you loud and clear. ChatGPT Voice can now: - Use plugins like your email, calendar, and Slack. - Be powered by GPT-6 Astra, Sol, and Luna. - Be used in ChatGPT Work on web and mobile, so you can create docs, decks, sites, and spreadsheets or tackle complex tasks in the browser, just by talking. Rolling out globally today in the latest version of the app.
https://x.com/OpenAI/status/2102808325742322002
Consumer companion on the phone network (connect + use) for an audience that will not install an app — date rests on Chang’s roundup plus a live product site, not a dated company blog.
Also Connect
My Friend made its AI phone companion available for seniors: a dialable number for 24/7 conversation and medication-style reminders with no smartphone, app, or internet required.
My Friend
Puts another European telco group with ~80m connections onto Sierra beside the SoftBank Japan exclusive (14 Jul 2026) — still a framework with phased go-lives, not a single-brand production metric.
Liberty Global agreed a three-year framework with Sierra so its operating companies can deploy the same conversational agents on chat, voice and text, with a phased rollout across roughly 80 million fixed and mobile connections already under way.
Sierra AI agents (group partnership) · vendor Sierra
Adds a human-referenced voice-agent scoreboard beside Artificial Analysis and τ-Voice — useful even with the caveat that Guava both runs the index and ranks first on it.
Also Orchestrate
Guava released Daytona, its proprietary voice-agent model stack, and published Guava Voice Index v1.0 scoring Daytona at 58.88/100 against three peer systems and live human agents on the same calls.
Daytona / Guava Voice Index
Regional CCaaS voice-agent GA with published onshore edge latency claims (≤250 ms saved) — file as platform go-live beside Voiso’s same-day AI Voice Agents ship.
Also Connect
Access4 made AIX Voice Assistant available to Australia and New Zealand partners via SASBOSS, running AI receptionist answering, routing, and post-call transcription on Melbourne and Sydney edge nodes.
AIX Voice Assistant
Vertical ecommerce voice SKU that executes Shopify-side actions mid-call, with broader availability gated to 1 October 2026 after a limited beta.
Also Connect
Yuma AI extended its ecommerce support agent to phone, so the agent can identify callers, pull order history, and apply address changes, cancellations, refunds, and subscription updates while the customer is still on the line.
Yuma Voice AI
DACH UCaaS operators get a native phone-system voice agent with EU hosting and GPT Realtime mini / 1.5 / 2 tiers under a minutes bundle from €0 Start on 22 September — without wiring a separate bot vendor into the PBX.
Also Connect
Deggendorf UCaaS vendor PASCOM moved Pia from beta to general availability for all customers, with a choice of GPT Realtime models, EU data-centre hosting, and bundled-minute tiers that start at a free Start plan.
Pia (PASCOM Intelligence Agent)
Dealership-specific voice SKU that routes by need rather than menu presses — vendor claims 95% correct-destination routing across a 1,300+ store install base, not a general CCaaS agent.
Also Connect
Numa opened Operator as the inbound front door of its dealership stack, so the agent answers every line, hears why the caller rang, and transfers them to the right person or department with that context intact.
Operator (Precision Routing)
Largest US public-sector ambient documentation path to date — Abridge already operational on both VA EHR stacks before enterprise ordering opens.
Also Hear
Abridge was selected to provide ambient AI under the VA’s multiple-award enterprise contract (five-year ceiling $775.72M across vendors), already live on VistA/CPRS and the Federal EHR at more than 75 medical centres from a prior pilot.
Ambient AI × VA enterprise contract
Named toll-road operator live on Connect with AI self-service on 22 September — an Accenture Edge mid-market go-live, not a generic SI practice announcement.
Also Connect
Ontario toll operator 407 ETR modernised its contact centre onto Amazon Connect with NeuraFlash (Accenture Edge), adding AI-powered self-service and real-time agent support while migrating more than 250 employees.
Amazon Connect contact centre (AI self-service) · vendor Amazon Connect · delivered by Accenture (NeuraFlash / Accenture Edge)
Ties Presto’s drive-thru Voice AI to Toast’s POS install base a week before the 28 September Remus-affiliate raise named the same Toast partnership.
Also Connect
Presto Phoenix joined the Toast Partner Ecosystem so shared QSR customers can send Presto Voice drive-thru orders into Toast POS and kitchen workflows.
Presto Voice × Toast Partner Ecosystem · vendor Toast