FinPlatformlaunch2026-06-04net-new
Fin ships Voice 2 on Apex Flash for phone CX
CX agent vendor ships a voice-specialised model path with named resolution and latency deltas — phone automation framed as resolution rate, not demo fluency.
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Fin (formerly Intercom) launched Fin Voice 2 on its Apex Flash model with over 20 phone-ops updates, claiming 24.5% higher resolution and 0.43 s faster responses, plus identity verification, refunds, appointments, proactive outbound, and richer call insights.
Fin Voice 2 (Apex Flash)
VonagePlatformpartnership2026-06-03net-new
Vonage embeds vertical AI agents for healthcare, FS, and retail in VCC
Vertical-trained agents land natively inside VCC on 3 June — Avaamo for healthcare and Syndeo for FS/retail — so operators skip custom telephony glue for those three industries.
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Vonage launched industry-specific AI agents inside Vonage Contact Center through partnerships with Avaamo for healthcare and Syndeo for financial services and retail, with context-preserving handoff to live agents.
Vertical AI Agents (VCC + Avaamo / Syndeo) · vendor Avaamo / Syndeo
Broadvoice launches GoEngage S2S voice agent on GoContact
CCaaS vendor ships native S2S inbound handling plus a supervisor analyst agent on the same GoContact console — less bolt-on bot SKU, more platform AI.
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Details1 source
Broadvoice released GoEngage, a speech-to-speech inbound voice agent on GoContact that processes audio directly rather than a cascade IVR path, plus AI Analyst for plain-language contact-centre performance questions, both generally available to GoContact customers.
GoEngage and AI Analyst