Hippocratic AI ships Agentic Orchestrators for multi-agent clinical outcomes
Frames healthcare voice AI as supervised multi-agent programmes tied to population metrics, not one-off task bots for scheduling alone.
Also Orchestrate
Details2 sources
Hippocratic AI launched Agentic Orchestrators that coordinate teams of conversational voice agents around outcomes such as readmission reduction, Star Ratings/HEDIS, chronic care, and trial enrolment.
Agentic Orchestrators
CurrysEnterpriselaunch2026-08-12net-new
Currys unifies voice, email, and social on NiCE CXone with Concentrix
Named UK retailer + Concentrix enabler wire on CXone (~6M interactions/year, ~80% FCR) — platform migration with transcription, not a standalone AI voice-agent SKU.
Also Connect
Details1 source
UK retailer Currys moved customer service onto NiCE CXone with Concentrix, covering voice, email, and social across purchase, delivery, repair, and support for nearly 6 million interactions a year.
NiCE CXone (with Concentrix) · vendor NiCE · delivered by Concentrix
Assort Health launches Referrals voice-and-omnichannel AI agent
Puts outbound voice on the critical path of specialty referral leakage, with EHR booking in the same conversation rather than a separate dialler.
Details2 sources
Assort Health generally available Referrals, an AI agent that processes inbound referrals, matches providers, then reaches patients by voice, text, or email and books in the EHR.
Referrals
KotobaModel providerpartnership2026-08-10
Kotoba's Koto powers Japanese Agentforce Voice on Salesforce
Named enterprise telephony deployment for Koto after the May API alpha and June seed; Salesforce is vendor, Kotoba remains the primary actor.
Also HearSpeak
Details1 source
Kotoba said its Koto speech foundation model was selected to power Japanese-language conversations in Salesforce Agentforce Voice after the product became available in Japan on 7 August 2026.
Koto for Agentforce Voice · vendor Salesforce